Testimonials

“The team that takes my order over the phone are always awesome and helpful and the couriers ALWAYS get the job done. Special props to the courier today, short window of time, desperately needed to get it to the recipient by 10-the courier rocked it!”

– Lisa E., Epstein Becker Green

“I do not call delivery services a lot but when I do, I ONLY call Washington Express because they have been the only delivery company in the area that has remained true to their founding principles for over 40 years. And in that time, my orders, no matter which company I am working for, have been perfectly delivered either on the dot or earlier than I expected. And that makes me look good. Washington Express is a professional company that cares about the people it serves.”

– Karen S., Lomar Management

“You are always AMAZING! From calling and arranging a pickup and delivery (I love speaking to you) to the notifications of where your couriers are on route. Thank you for taking such huge stress off me!”

– Nancy K., AFIRE

“I wanted to let you know how great it was to work with Washington Express for our event. This was our first time hosting an event like this and your team really helped keep us on the right track and navigate the security process. Your flexibility and assistance with collecting the pieces from our four vendors really helped streamline the day. I also want to express our thanks to the moving crew, DK, Antoine, Andrew and John. They went above and beyond our expectations and were a pleasure to work with. We were able to set up quickly and early and have everything back in the trucks even faster. Having a professional crew like this allowed us to focus on the event and not worry about the logistics.”

– Michael I., The INGAA Foundation 

“I called at 4:57pm and the courier arrived at 5:01. I couldn’t have been happier since I am supposed to get off at 5 (and don’t get overtime). It was delivered at 5:15. What spectacular service! Worth every penny. Washington Express has NEVER failed me. They are the best of the best.”

– Debora R., Porter Wright Morris & Arthur 

“We’ve been a Washington Express corporate customer for over 10 years. They are always reliable and professional and their online request for service is easy and functional.”

– Oleathia G., NCTA 

“My long time experience with the couriers has been great. So efficient and knowledgeable and they provide information about the filing that I can relay to the attorneys with confidence the information is correct. For years I have relied on WEX for all my outside filing and delivery needs. I have always has the best with WEX.”

– Cathy W., Morrison Foerster

“The turnaround time of my order was super. I’m really impressed. Your company was great on keeping me informed about delivery, delays and solutions. Thank you!”

– Caroline B., Barnes & Thornburg

“The customer service is ALWAYS friendly and professional. From the telephone representative taking my orders to the messengers arriving at my office. Keep up the great work!”

– Donna G., Seward & Kissel LLP

“We were scrambling to find a last minute courier to meet our truck and take an entire pallet of our product to the Maryland Convention Center. Mary Anne was so helpful and knew her stuff for sure. She got us another truck super fast and it was even delivered much earlier than we expected. I could not have asked for a better experience on this urgent request. Thank you!”

– Mindy T., Once Upon A Farm 

“The couriers are GREAT and have excellent customer service skills. We use your service frequently and never have any problems with pick up or delivery. They are prompt and handle unseen circumstances in a professional manner. Our company enjoys working with your employees. The couriers believe that no job is too big or small that they cannot handle. Great job!”

– Marcia M., Enterprise Services & Technologies

“Your courier was terrific as were you all to make the effort with our delivery. Would highly recommend your service to ANYONE.”

– Patricia W., Woods Institute 

“Best decision I ever made was switching to Washington Express.”

– Jean W., Wannen & Co. 

“The process was easy, the representative I talked to was pleasant and professional and we had turnaround in less than 90 minutes on a time sensitive transaction. Thank you so much. I will recommend you to other members of our firm should we need courier service in the D.C. area.”

– Sue C., Calfee, Halter & Griswold LLP

“To be in Philadelphia, worried about providing excellent service to our client, Washington Express made me very happy! And more importantly – made my client very happy! What a day – a blizzard on March 14th – no delivery from Fed Ex. We needed a local Washington DC courier to pick up a locally printed poster and deliver to our client. Everyone at Washington Express was wonderful to talk to. The delivery was super fast. The price value was excellent!!”

– Candace R., Quantum Think

“I think your staff is amazing from the person that helps on the phones, to the couriers themselves. We LOVE you all here at Centene!! Thank you for your wonderful services – as always – there is no other courier above you!!!”

– Wendy D., Centene Corporation

“I cannot tell you how grateful I am for (FINALLY) having a courier company that I can count on! I just love working with you all. Grant, Chris, Thelma, Wilhelmina, James (and the countless other drivers/dispatchers/operators) who consistently give us great customer service and ensure that our pleadings and documents are handled with care are the best – – you should be very proud of your team. Please give them all my thanks!”

– Michelle R., The Roop Law Firm

“Do you know why I love working with you guys? Because you are all professionals. From your drivers, to your website, to your personal service. I came in this morning and saw your prompt reply to my question yesterday—and thought “wow that was quick”—-it is so nice not to have to send two or three e-mails requesting assistance. I very much appreciate your prompt response to any issue that I have—and those have been few and far between. It is refreshing to work with people who truly care about your business.”

– Martha F., RR Donnelley

“I called Fed Ex about a mis-delivered package that we paid $69.95 for next am service as we paid an extra $40 for early am delivery. Now, because it was left at the door at the wrong house, we will have to pay whatever it will cost to reproduce the item and re-send it to the recipient as he had already left to go on his trip. Had I sent it via Washington Express it would have cost $35.59 in total and they would have gotten a signature and he would have been in possession of the item before he left town.”

“I’ve used Washington Express for 18 years. They’re professional, and they always perform. They give me one less thing to worry about. If they say they’ll be there in an hour, I can depend on it. They’ve never let me down.”

– Judi W., Wilmer Hale

“My company has had a long standing relationship with Washington Express. We have used them pretty much exclusively over the past 10 years. From time to time we have entertained proposals from other competitors, but in my opinion, Washington Express’ ability is unmatched.”

– Kathy T., Covington & Burling

“We are writing this letter to give enthusiastic thanks and applause to courier Marcia Vottero. Marcia is the most reliable and good-humored courier we have ever worked with in our 13 years of collective experience in litigation. We have consistently rushed large and cumbersome filings downstairs with no more than 15 or 20 minutes left to be filed at the International Trade Commission, and Marcia makes the nearly 3 mile trip in time every time. Without Marcia’s speed and reliability we would simply not be able to accomplish what we do. We consider her an integral part of our team and any success we have in meeting the demands of the practice.”

– Andrew K., Derek H., Lisa A., Steptoe & Johnson LLP, Attorneys At Law

“When we call Washington Express they give us an exact time of delivery, not a range of time. Washington Express has been here a long time, and we wouldn’t think of using anyone else.”

– Ray F., Fulbright & Jaworski

“I rant and rave about your wonderful service. I am so happy our company switched to using your company for our courier services full time. You all are extremely reliable, very fairly priced, extremely professional and in a bind have helped me get something to someone insanely quick. PAE is more than satisfied with Washington Express and will definitely continue to use your services in addition to spreading the word. I found you all online by conducting a Google search one day when we were fed up with our previous courier.”

– Melissa S., PAE

“I have worked for this law firm for almost 5 years, and never in that entire time has a courier once gone so far above and beyond the call of duty.  I was impressed not only with his initiative, professionalism, and efficiency, but also his genuine thoughtfulness.  It was so nice to discover that some people really do still care about their jobs.”

– Amanda J., Kuder Smollar & Friedman

“Every time we call you are so efficient and pleasant to deal with.  Sometimes we have sensitive documents and special delivery requirements and Washington Express always takes such good care of us.”

– Sondra C., Shearman Sterling

“I just wanted to let you know that we had a wonderful experience with Washington Express. I have worked with various couriers in the past and this was by far the best transaction I have experienced. The operator was professional and friendly and I could hear the smile on his face each time he answered the phone. I felt as though he gave us personal attention and I truly appreciate being able to deal with the same person while making arrangements for Hill deliveries. He was extremely knowledgeable about deliveries to the Hill and eloquently answered my seemingly endless questions with patience. The drivers were also extremely friendly and they worked hard to go the extra mile for us. Even when I felt they were doing us a favor, they took the opportunity to thank us for our business and ask if there was anything else they could help with. It was truly a pleasure to work with such great people. Thank you for putting together a wonderful team and making my job easier! I look forward to working with you again.”

– Mallory H., Physicians Committee for Responsible Medicine

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Washington Express, LLC BBB Business Review