Washington Express is operating as normal and has the capability to pick-up, print, assemble and deliver or mail your documents.
To learn how we are ensuring the safety of our customers and team members during COVID, click here. To view current closings, click here.
Frequently Asked Questions
What do you want to know?
Here are some common questions about our company, service, and how Washington Express messengers stand out from the crowd. You will also find information on our delivery times and online ordering.
- Where does Washington Express deliver?
- What is your policy for lost/damaged/stolen goods?
- How many couriers do you have?
- How do you communicate with your couriers?
- How can I cancel or change my delivery order?
- How fast do you deliver?
- Do you offer internet ordering?
- How do I open an account with Washington Express?
- What are the billing options for my account?
- Can I place an order if I don’t have an account?
- How do your prices compare with other couriers?
- How do you track deliveries?
- What are your hours of operation?
- Are your couriers insured or bonded?
Washington Express provides same-day courier service to the entire Washington, DC Metropolitan area, including Bethesda MD, Fairfax VA, Rockville MD and Washington DC
Washington Express’s liability for damage to your shipment is limited to $100 unless a higher replacement value is declared at the time your order is placed. Washington Express will assume additional liability for a fee of $25 per $1,000 of value to a maximum of $50,000. The declared value represents Washington Express’s maximum liability. Any claims for damage or loss must be reported to Washington Express within 72 hours of delivery. Loss in excess of the declared value is assumed by the shipper.
200 uniformed couriers.
All of our couriers are equipped with smartphones and GPS satellite tracking equipment.
To cancel or make changes to an order you placed online or over the phone, give us a call as soon as possible. A courier can arrive within 5 minutes of your request for service.
| Service Area | Standard | Rush | Double Rush |
| Downtown DC | 60 minutes | 30 minutes | 15 minutes |
| Capitol Hill | 90 minutes | 60 minutes | 30 minutes |
| MD/VA Suburbs | 2 hours | 90 minutes | 60 minutes |
| Outer Area | 3 hours | 2 hours | 90 minutes |
*Double rush service cannot be accommodated at all times and will be determined at the time the order is placed.
To see a service time map, please click here
Yes, you may place your orders online using WEXlink, our online ordering and tracking system. If you already have an account with us, simply log in. If you don’t have an account and would like to place an order by credit card, choose the “order without account” link under the GO button.
To open a new account, please fill out our new account sign-up form. A representative will be in touch within 3 business days to finalize account details.
We offer both autocard payments and invoice options for all corporate accounts that can be billed monthly or semi-monthly. Please note, there is a 3% processing fee for all payments made by credit card.
Yes. You may place an order here and choose the “order without account” link under the GO button. Please note there is a 3% processing fee to all credit card payments.
Washington Express is competitively priced. Especially when you consider that our standard service times are equivalent to our competitor’s “Rush” service times. We’d be happy to conduct a cost analysis for your firm.
Our “Digital Countdown” with GPS tracking dispatch software allows our dispatchers to know exactly where every delivery is, and how much time remains until its delivery deadline.
Washington Express is open 24 hours a day, 7 days a week, 365 days a year.
Washington Express carries $3 million general liability insurance.
About Washington Express
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